Product warranties

If you look after your Merino Kids item, it'll last a life-time!  That's why we're very happy to guarantee our products for a whole year & will repair or replace items that become faulty through normal wear & gentle washing.  Please just get in touch & we'll help you get your little one back in Merino Kids as quickly as possible.

We’re really proud of our customer service.

If you have any issues be they questions about products or queries once a product is received, we are always at the end of the phone - real people who can help you straight away. 

Our customers are extremely important to us and we always welcome feedback. Of course it’s easy to say these things, but over the years we've had some great feedback to back them up.
You can email us 24 hours a day and we will respond as quickly as possible. 
Weekend emails will normally be dealt with on Monday morning.

+44 (0)1276 409966

Multiple phone lines open 

  • Monday to Friday - 8am to 8pm
  • Saturday - 9am to 5:30pm
  • Sunday/Bank Holidays - 11am to 4pm
  • An answering service is available at all other times.