Product warranties

We want you to be able to shop with confidence, so we offer as standard a 2-year warranty on all our products against fault, breakage and damage. 

Please email us if any item is faulty or breaks down during its useage.  We want to know so we can manufacture the best merino products for our customers.

Still have some questions?

We’re really proud of our customer service.

If you have any issues be they questions about products or queries once a product is received, we are always at the end of the phone - real people who can help you straight away. 

Our customers are extremely important to us and we always welcome feedback. Of course it’s easy to say these things, but over the years we've had some great feedback to back them up.
You can email us 24 hours a day and we will respond as quickly as possible. 
Weekend emails will normally be dealt with on Monday morning.

+44 (0)1276 409966

Multiple phone lines open 

  • Monday to Friday - 8am to 8pm
  • Saturday - 9am to 5:30pm
  • Sunday - Closed
  • An answering service is available at all other times.