Our Returns Policy
We hope you'll love your Merino Kids item as much as we do, but if you're not completely happy then you're welcome to return any product free (unused & in all of it's original packaging) within 30 days.
Faulty or incorrect or incomplete orders? Please get in touch so we can help you quicker.
Due to a upgrade with our returns portal, to return an item please use our NBS Royal Mail free returns form below.
Easy Refund Process
- You can return your items free up to 30 days after purchase.
- Refunds processed within 48 hours of receipt.
- We refund the original delivery charge if all items on the order are returned.
Return via Royal Mail
- Maximum dimensions & weight: 61cm x 46cm x 46cm & 5kg.
- Emailed to you from Royal Mail.
- Receipt provided at Post Office with a fully tracked service.
Alternatively, you are welcome to use your own courier & post to the below address:
3 West Point
Kindly note we are unable to accept liability for any returns made outside of our delivery partners and so would strongly recommend using a tracked service.