Our Returns Policy
Extended Christmas returns: Purchase your item from 1st October to 23rd December 2020 and enjoy extended returns until the 15th January 2021.
Faulty or incorrect or incomplete orders? Please contact us first, so we can help you quicker.
Providing we receive the returned item/s unused and in their original packaging, we can offer you a full product refund.
To return an item please use our online returns system below.
Easy Refund Process
- You can return your items up to 30 days after purchase.
- Refunds processed within 48 hours of receipt.
- We refund the original delivery charge if all items on the order are returned.
Return via Royal Mail
- Maximum dimensions & weight: 61cm x 46cm x 46cm & 5kg.
- Emailed to you from Royal Mail.
- Receipt provided at Post Office with a fully tracked service.
Return via DPD Shop
- Find your local DPD Drop-off Shop. Choose from 5500 locations!
- Maximum dimensions & weight: 60cm x 60cm x 60cm & 20kg.
- Emailed to you by DPD.
- Receipt provided at DPD Pickup Shop, 1-2 day service, fully tracked service with text alerts