Our Returns Policy
We hope you'll love your Merino Kids item as much as we do, but if you're not completely happy then you're welcome to return any product free (unused & in all of it's original packaging) within 30 days.Faulty or incorrect or incomplete orders? Please get in touch so we can help you quicker.
To return an unwanted or unsuitable item please use our online returns portal below.
Easy Refund Process
- You can return your items free up to 30 days after purchase.
- Refunds processed within 48 hours of receipt.
- We refund the original delivery charge if all items on the order are returned.
Return via Royal Mail
- Maximum dimensions & weight: 61cm x 46cm x 46cm & 5kg.
- Emailed to you from Royal Mail.
- Receipt provided at Post Office with a fully tracked service.
Return via DPD Shop
- Find your local DPD Drop-off Shop. Choose from 5500 locations!
- Maximum dimensions & weight: 60cm x 60cm x 60cm & 20kg.
- Emailed to you by DPD.
- Receipt provided at DPD Pickup Shop, 1-2 day service, fully tracked service with text alerts
Alternatively, you are welcome to use your own courier & post to the below address:
Unit 2 The Maple Centre
Kindly note we are unable to accept liability for any returns made outside of our delivery partners and so would strongly recommend using a tracked service.