Easy Online Returns

Our Returns Policy

Faulty or incorrect or incomplete orders?  Please contact us first, so we can help you quicker.

Providing we receive the returned item/s unused and in their original packaging, we can offer you a full product refund.

To return an item please use our online returns system below.

New Return

Easy Refund Process
  • You can return your items up to 30 days after purchase.
  • Refunds processed within 48 hours of receipt.
  • We refund the original delivery charge if all items on the order are returned.

Return via Royal Mail
  • Maximum dimensions & weight: 61cm x 46cm x 46cm & 5kg.
  • Emailed to you from Royal Mail.
  • Receipt provided at Post Office with a fully tracked service.

Return via DPD Shop
  • Find your local DPD Drop-off Shop. Choose from 5500 locations!
  • Maximum dimensions & weight: 60cm x 60cm x 60cm & 20kg.
  • Emailed to you by DPD.
  • Receipt provided at DPD Pickup Shop, 1-2 day service, fully tracked service with text alerts