We hope you'll love your Merino Kids item as much as we do, but if you're not completely happy then you're welcome to return any product within 60 days.
Our Returns Policy
We offer you a 60-day return window.
We will refund the full purchase price of returned goods, to the original payment method, provided they are returned back in the original packaging and in perfect, unused condition. We also refund our standard delivery charge if the order is returned in full.
Christmas Returns Policy
If you place an order with us from the 9th October onwards, our extended Christmas returns policy allows you to easily return your items for a full refund up until the 15th January 2024. Please be sure to read our full returns policy above before starting your returns process with us.
Faulty or incorrect or incomplete orders? Please get in touch so we can help you more quickly.
Easy Refund Process
- Pack your unused items securely in well-protected packaging.
- Use the returns portal to create a Free Returns label.
- Maximum dimensions & weight: 61cm x 46cm x 46cm & 5kg.
- Drop it at your local post office and retain your proof of postage.
- Your refund will be processed within 2 working days of receipt.
Alternatively, you are welcome to use your own courier & post to the below address:
Merino Kids c/o NBS
3 West Point
Kindly note we are unable to accept liability for any returns made outside of our delivery partners and so would strongly recommend using a tracked service.