Our Returns Policy
Faulty or incorrect or incomplete orders? Please contact us first, so we can help you quicker.
Providing we receive the returned item/s unused and in their original packaging, we can offer you a full product refund.
To return an item please use our online returns system below.
Easy Refund Process
- You can return your items up to 30 days after purchase.
- Refunds processed within 48 hours of receipt.
- We refund the original delivery charge if all items on the order are returned.
Return via Royal Mail
- Maximum dimensions & weight: 61cm x 46cm x 46cm & 5kg.
- Emailed to you from Royal Mail.
- Receipt provided at Post Office with a fully tracked service.
Return via DPD Shop
- Find your local DPD Drop-off Shop. Choose from 5500 locations!
- Maximum dimensions & weight: 60cm x 60cm x 60cm & 20kg.
- Emailed to you by DPD.
- Receipt provided at DPD Pickup Shop, 1-2 day service, fully tracked service with text alerts