Términos del servicio

The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.

Offers and Competitions

For terms and conditions for offers, signups and competitions please see our additional terms here.

Confirmation and Governing Law

All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the store, at which point a legally binding contract is constituted between you and us.

The processing of your payment and acknowledgement of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England.

Price and Payment

The price payable for the goods you order or purchase is as set out in-store and on our website, at the time you submit your order, plus any charges for delivery as advised to you. All prices include the current applicable VAT rate unless otherwise stated.

Occasionally, an error may occur and goods may be either incorrectly priced or described on the website, or within marketing materials associated with the business, in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or the correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

We must receive payment for the whole price of the goods you order and purchase, and any applicable charges for delivery before your order can be processed unless we have agreed otherwise in advance in writing.

For website orders, payment can be made by most major credit or debit cards, Clearpay or PayPal, by completing the relevant details on the checkout page.

By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. By using PayPal or Clearpay you confirm that the account being used is yours.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. All PayPal payments are subject to authorisation by PayPal. If the issuer of the card or PayPal refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.

We recommend that you do not communicate your payment card details, Clearpay or PayPal details and password to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

If you are a trade customer, you are responsible for all orders placed by your employees and for any purchases made on cards issued to you and we are not bound by any individual order to limit you may impose on your employees.

If you are a trade customer, you may not withhold payment of any invoice or other amount due to us by reason of any right of set-off or counterclaim, which you may have, or allege to have.

We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from us to you.

The format of our invoice and statements to you will solely be dictated by us.

Right to Cancel (Distance Sales)

If you are purchasing goods online or by telephone as a consumer, you have the legal right to cancel your contract within 14 days of receiving the goods, without giving any reason.

To exercise this right, you must notify us within 14 days of delivery. You then have a further 14 days to return the goods.

If you cancel your entire order within this 14-day period:

We will refund the full purchase price.
We will refund the original standard delivery charge paid.
Any enhanced or express delivery charges above standard delivery are non-refundable.

Refunds will be made within 14 days of us receiving the returned goods (or receiving evidence they have been returned).

If only part of an order is cancelled, the original delivery charge will not be refunded. Nothing in this section affects your statutory rights.

Sleepwear & Textile Returns – Condition & Hygiene

We understand that you will need to carefully open and inspect your Merino Kids garment at home.

You may examine the item as you would in a physical retail environment to assess its size, feel and quality.

However, for hygiene and product integrity reasons, garments must not be:

Worn beyond reasonable try-on
Washed or treated
Stained, marked or exposed to strong odours (including perfume or smoke)
Returned without original tags or packaging

Merino wool garments are delicate natural fibres and may show signs of wear or washing that affect their resale condition.

If a garment is returned in a condition that goes beyond reasonable inspection and reduces its resale value, we reserve the right to make a proportionate deduction from the refund to reflect that loss in value.

For hygiene reasons, garments that show evidence of having been slept in cannot be resold and may be subject to a significant deduction, or refusal.

Any deduction will be applied fairly and in accordance with consumer law.

This does not affect your statutory rights in relation to faulty goods.

Faulty, Damaged or Incorrect Goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If goods are faulty, damaged or not as described, you have the right to reject them within 30 days of delivery for a full refund.

After 30 days, we are entitled to offer a repair or replacement before a refund is considered. If a repair or replacement is unsuccessful, you may be entitled to a refund or price reduction in accordance with your statutory rights.

Nothing in these Terms limits or excludes your statutory rights.

Events Beyond Our Control

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered here-under or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).

Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time. We recommend that you revisit this page regularly to keep informed of the current Website Terms. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. Our contract shall be governed by and interpreted in accordance with English law.

Unless stated otherwise, any "Was" prices shown have been charged for a minimum of 28 days at the previous higher price, and those products were available to buy at that higher price from our store and on merinokids.co.uk. Please contact us (details below) if you would like further details.

All images are for illustration purposes only. Contents/accessories shown in images are not included unless stated in the product description.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, MERINO KIDS UK IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, MERINO KIDS UK DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither Merino Kids UK nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Merino Kids UK does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Merino Kids UK, its affiliates, directors, employees or other representatives.

Registered Office:

Merino Kids UK c/o Natural Baby Shower Ltd
WINDLEBROOK HOUSE
55 GUILDFORD ROAD
BAGSHOT
SURREY
UNITED KINGDOM
GU19 5NG
Company No. 08060806
VAT No. GB 931 302 368

Privacy Policy

When you provide us with personal information (whether purchasing from us or registering with us or otherwise) by doing so you agree to our Privacy Policy in its entirety, available here, or ask in-store or phone 01276 409966.

Complaints Procedure

We aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us. Your complaint will be handled confidentially and we will acknowledge your correspondence within 5 working days. At that time we will advise you how long it will take to resolve your complaint and we will give you the contact name and telephone number of the person handling your complaint. We will keep you informed throughout the process.

Alternative Dispute Resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Union has set up an Online Dispute Resolution (ODR) platform. If you are not happy with how we have handled a complaint about your transaction, disputes may be submitted for online resolution to the ODR Platform at www.ec.europa.eu/odr