Checkout+ | Free returns & package protection
Free returns & package protection, in one opt-in
Add Checkout+ at checkout for prepaid UK return labels plus cover if your order is lost, damaged, or stolen in transit. Powered by Swap.
How it works Submit a claimFREE RETURNS
Opted-in UK orders get a prepaid return label — no return postage to pay if something isn’t right.
PACKAGE PROTECTION
Cover for loss, damage, or theft in transit, with claims handled through Swap’s portal.
FAST RESOLUTION
File a claim online. Swap reviews and aims to resolve quickly so you’re not left waiting.
ONE OPT-IN
Add Checkout+ once at checkout. Free returns and protection sit under the same add-on.
Don’t sweat it, with Checkout+
Checkout+ is an optional add-on at checkout that bundles free UK returns with package protection. It’s designed for busy parents who want an easy way back if something doesn’t fit, and peace of mind if a parcel goes missing.
Simply add Checkout+ when you check out. If you change your mind before you place the order, remove it from your basket.
Free returns
Changed your mind or need a different size? Eligible UK domestic returns on Checkout+ orders use a prepaid label — so return postage isn’t on you.
- Prepaid return label on opted-in UK orders
- Start your return through our returns flow as usual
- International returns: label cost is not covered by Checkout+
Package protection
If your order is lost, damaged, or stolen in transit, submit a claim and Swap will work toward a replacement or refund.
- Loss, damage, and theft in transit
- Claims via the Swap portal
- Not a substitute for our own product guarantee / returns policy* on product defects
How it works
Add Checkout+ at checkout
Opt in when you check out. The Checkout+ amount is calculated from your basket total. Prefer not to? Leave it unticked or remove it before placing your order.
Shop (and return) with confidence
Your order is protected in transit. If you need to send something back on an opted-in UK order, your return label is prepaid through Swap.
Return or claim in a few clicks
Start a return as normal, or open the claims portal with your order number and email if a parcel is lost, damaged, or stolen.
What you’re covered for
FREE RETURNS
Prepaid return postage on eligible UK domestic Checkout+ orders.
LOSS
Parcel missing in transit? You’re covered to claim.
DAMAGE
Items damaged en route can be claimed through the portal.
THEFT
Marked delivered but nowhere to be found? Make a claim.
Need to make a claim?
Open claims portalFrequently asked questions
Got questions? We’ve got answers.
WHAT IS CHECKOUT+?
Checkout+ is an optional add-on at checkout, powered by Swap. It bundles free UK domestic return labels with package protection for loss, damage, or theft in transit — in one opt-in.
HOW DO I ADD CHECKOUT+ TO MY ORDER?
Checkout+ appears as an optional add-on when you check out. Select it to add it to your order. If you prefer not to, leave it unselected or remove it before placing your order.
DOES CHECKOUT+ INCLUDE FREE RETURNS?
Yes. On opted-in UK domestic orders, eligible returns use a prepaid return label so you don’t pay return postage. Start your return via https://returnsportal.shop/merino-kids-uk. International return labels are not covered by Checkout+ unless we say otherwise at the time.
HOW IS THE CHECKOUT+ PRICE CALCULATED?
The amount is based on your basket total. Exact rates are shown at checkout before you place your order.
HELP! I ADDED CHECKOUT+ BY MISTAKE.
You can remove it before placing your order. If you’ve already ordered and the order hasn’t been despatched, contact our team and we’ll help where we can.
HOW LONG DO I HAVE TO MAKE A CLAIM?
If tracking shows “Delivered” but you didn’t receive it, please allow a few days before claiming. For parcels presumed lost (not marked delivered), wait several days from the last tracking update. All claims must be submitted within the window set in Swap’s terms (typically within 30 days of order).
I NEED TO MAKE A CLAIM — WHAT DO I DO?
Open https://claimsportal.co/merino-kids-uk with your order number and email, then follow the steps. Swap’s team reviews claims and will contact you about the outcome.
WHAT HAPPENS AFTER MY CLAIM IS SUBMITTED?
Swap reviews the claim and aims to get back to you quickly (often within 48 hours) with next steps, which may include a replacement or refund depending on availability and the claim outcome.
CAN MY CLAIM BE REJECTED?
Claims can be declined if they’re outside the claim window or if the service appears to be misused. Full terms are set by Swap.
IS CHECKOUT+ THE SAME AS MERINO KIDS' PRODUCT GUARANTEE?
No. Checkout+ is separate from Merino Kids' own product guarantee / returns policy. Checkout+ covers transit issues and free UK returns on opted-in orders — not product defects already covered by our guarantee / returns policy.
DOES CHECKOUT+ COVER INTERNATIONAL ORDERS?
Package protection may still apply where offered at checkout. Free return labels under Checkout+ are modelled for UK domestic orders.
Checkout+ is provided with Swap. It is a support and claims service for opted-in orders, not a consumer insurance policy sold by Merino Kids. Free returns apply to eligible UK domestic returns on Checkout+ orders. Full terms: Swap Terms of Service (link to be added). *Our product guarantee / returns policy details remain on our guarantee / FAQ pages.
